“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up?”
Routezilla Software Corp.
Listen to the complete episode here:
Get everything you need to stop wasting leads and boost your booking with Robert Ducharme.
How Great is Your Schedule Routing? Do you put much thought into the routes your service technicians take when they are going from job to job do your techs ever drive past each other while giving each other the one-finger wave?!?
If you’re not sure, then this episode is for you!
We’re back with another informative episode for you! In this episode, Robert Ducharme shares tips on how to never lose another lead or job, overcome poor scheduling, and create a successful business.
How RouteZilla can help you route as a Home Service Business Owner?
- A Routezilla is a business scheduling software developed by Routezilla Software Corp, Robert Ducharme developed it when he was unable to find an appropriate software solution for his service business. Ducharme aspires to assist other small service companies to accomplish similar results.
- A key goal of Routezilla is to help small service businesses save money and improve their workflow. It accomplishes this in several ways.
[00:05:00] Robert talks about how Routezillla can assist you in the scheduling process.
- Using Routezilla’s online business scheduling software, Routezilla ensures that customers can schedule appointments quickly at any time. The software also minimizes fuel costs and optimizes workers’ hours.
[00:13:00] Robert says, “When you set up your initial settings, you can enter unlimited staff members and then create crews”.
- You can set up service areas for each day in advance and change them whenever necessary. In addition to real-time crew calendars, business analytics, confirmations, and reminder emails, Routezilla offers customer communication tools, data backup, and program security.
“Routezilla strives to empower Home Services companies with the tools to allow their businesses to thrive. Routezilla sees technology as a tool for prosperity.”
Excited to hear about RouteZilla?
Join Tersh Blissett and his co-host as they discuss with Robert Ducharme his journey to Routezilla and how it helps people in growing their business. Let Tersh Blissett and Josh Crouch be your guide in getting you to the top here at Service Business Mastery.
Tune in as they sit down with an amazing business owner who shares valuable insights on generating leads, not losing leads, and so much more. Come take your HVAC business to the next level today with effective advice from Robert! Let his nuggets of wisdom goals guide you in owning a thriving, profitable, and ever-growing business.
(Robert is CEO of Routezilla. Robert is a highly analytical, forward-thinking decision-maker with extensive experience leading financial, product development, human resource, ideation, marketing, and sales team operations across several different socioeconomic demographics.)
Are you looking for valuable business advice to reach that seven-figure revenue mark? Do you want actionable tips to properly navigate through every business challenge you encounter along the way? Then this podcast is definitely for you.
In this episode, Robert shares how to ensure that home service business owners never lose another lead or job due to poor scheduling.
Robert Ducharme recently joined the Service Business Mastery Podcast, where he discuss a variety of multi-location marketing topics, including:
- Some ways home service businesses such as interior designers, pool cleaners, home garden services, and repairmen can create an effective conversion strategy.
- Why should you respond to every request with a Booked and Confirmed Appointment in real-time, and how can Routezilla help you do it?
- Connecting businesses with new customers through a scheduling solution that is efficient and effective.
- It’s essential to schedule service calls near each other so that your workers don’t have to spend too much time traveling between jobs.
- As a society, we now live in an omnichannel world where businesses must be able to communicate with their customers via multiple channels.
How to manage all your staff and crew schedules from one place.
Key Resources from the Show:
- For a free trial of Routezilla, click here.
- Connect with Robert on LinkedIn.
- To check out this fun and amazing recorded video on our Youtube Channel click here.
- Email us at Podcasts@ServiceBusinessMastery.com
- Learn all about the Hosts of Service Business Mastery here!
- Compound Mobility Workshop Link
- Routezilla Marketing Page & Free Trial Direct Link
Listen to this podcast and get equipped with essential business advice from this impactful conversation.
So, what’re you waiting for? Tune into this episode right away and get one step closer to becoming the successful owner of your dreams.
Subscribe to Service Business Mastery on Apple Podcasts, Spotify, our website, or wherever you get podcasts to hear more such fascinating and insightful stories.
For a complete transcription of the interview, Read More
How Do You Route Your HVAC & Plumbing Techs Each Day
Tersh Blissett: Hello. We’re not there on Podcast World. I hope you’re having a wonderful day. You were listening to or watching the Service Business Mastery Podcast. I’m your host. Tersh. Blissett. Won’t be long. Josh will be here with me. He’s running just a few minutes behind on today’s episode, but I want to go ahead and get started. And we’re going to talk about route zilla now. Good friend of mine, Bill Spoon, he introduced us and he said, this sounds like something you’d be interested in. I was like, you know, I think you’re right, Bill. And so Robert and I got chatting and I purposely didn’t do a ton of research on Zillow because I wanted to make sure that these questions are as uneducated as possible. You know, that’s how I roll. And so but I’m super excited to hear about Zillow. And we had a short conversation beforehand and it’s [00:01:00] really cool, cool information that we got going on here, but just hold on and we’ll be here shortly. And I can’t wait for Josh to get here because I’m used to cracking jokes at him and. I can’t crack jokes like myself. So here we go.
Announcer: Are you looking for valuable business advice to reach that seven figure revenue mark? Do you want actionable tips to properly navigate through every business challenge you encounter along the way? Let Tersh Blissett and Josh Crouch be your guide in getting you to the top here at Service Business Mastery. Tune in as they sit down with world renowned authors in business leadership and personal growth who share valuable insights about management, marketing, pricing, human resources, and so much more. Let their nuggets of wisdom gold guide you in owning a thriving, profitable and ever growing business. Here are your hosts, Tersh [00:02:00] and Josh.
Tersh Blissett: Hey. Welcome to the show, Robert.
Robert Ducharme: Hey, nice to be here.
Josh Crouch: Sorry I’m late. I literally went from sales call on my computer upstairs. Sprint’s down here. I don’t even have my hat on. So this is why I wear a hat? Because there’s nothing going on up here. But anyways, welcome, Roberts.
Robert Ducharme: Hey, thanks for having me on. I feel your pain. I’m trying to hide it a bit. On top of it, it’s not working out for me.
Tersh Blissett: That’s all right. So tell us a little bit about yourself, Robert, and then kind of morph into Route Zilla. What you got going on here?
Robert Ducharme: Yeah, sure. So, yeah, Robert Ducharme, the CEO of Godzilla, we’re based out of Kelowna, British Columbia, Canada, which is about 3 hours east of Vancouver, B.C. If any of you out there know where that is. Beautiful part of the world, beautiful sunny day here today is [00:03:00] we’re kind of getting into spring finally. So most of the snow is gone. All that, we’re pretty excited. That being said, we’re in Canada, but 99% of the people that use roads are in the US and that’s our market. So we spend a lot of time down there. We spent some time in the Silicon Valley. We were kind of getting this thing going and I love to jump right in and kind of tell you how we ended up doing this crazy thing.
Tersh Blissett: Yeah, let’s do it.
Josh Crouch: Yeah. What pain point? I mean, what pain point? I’m assuming there’s a pain point somewhere along the lines that like, hey, I need to solve this and technology is the way to do it.
Robert Ducharme: Yeah, it actually goes a little ways back, all the way back to 2009 when the economy kind of went sideways in this area as it did, I would imagine, in your area as well, or in many parts of the world. And at that time, I had a construction company with about 15 employees, landscape construction, and we were doing a lot of various different types of projects. And when the economy [00:04:00] went sideways, we went looking for something more on the service side kind of thing that people needed done no matter what the economy, the economy is going to do. And so what we landed on was actually an irrigation service business that we ended up acquiring. We bought this company, we bought it in the month of September, in oh nine and in the month of October. So in the northern northern states or in Canada, for example, irrigation lines have to be winterized in the month of October or else the pipes freeze in the winter. Right. So so basically what we had what happened was we bought this company in September and now in October, we had 700 places to be in one month’s time and for people to do it. And that was kind of the pain point that inspired Rosella. We we ended up having three people in the office that we’re making phone calls, emailing, texting, routing, trying to coordinate this whole thing.
Robert Ducharme: We had to make sure that people had their water off before we showed up at their house. And so, you know, people we were waiting and this [00:05:00] guy calls me back or this lady calls me back, I’ll put them in on this date. I just need to confirm they’ve got the water off and gosh darn, if they don’t call me back, then this whole day is going to be out of whack. It’s going to be inefficient and everything else. And yeah, we hardly made any money. And so we went looking for a way to automate this whole scheduling process, to let people enter their address and and be given a list of available times based on where we were planning on being each day. And we went looking for a solution. We didn’t I mean, we had kind of the. The typical field service management system that everybody has in the back end, very similar to some of the fantastic systems that are out there today, like Jobber or Service Titan or House Call, Pro or Work. There’s a number of them. There’s hundreds of them. We had the equivalent to one of those in the back end, but we had no means to sort of automate that scheduling process with our customers. And that was the that was the birthplace of resilience.
Tersh Blissett: So [00:06:00] this works in connection with those other service management?
Robert Ducharme: That’s right. Yeah. We really enhance them. So a lot of our user base uses or use those systems.
Josh Crouch: So how does that how does that work? So let’s say an Tersh is a service type end user. So he’s got service titan. So that’s where his customer database is and stuff like that. How does how does this enhance and make that work more efficiently?
Robert Ducharme: Yeah. So one of the one of the key differentiators is really what’s the first question to ask? Are you asking for the customer’s address upfront or you’re asking just for their zip code or asking for their entire address of their exact location? And there’s a big differentiator there. And so with retailer, we’re getting their exact, exact location that they want service then. And the reason being is that when we started building this out, we realized that zip codes, for example, are based off of kind of outdated population data from the sixties and seventies. And they were kind of put together from a [00:07:00] very aerial point of view or perspective, not considering major bridges, freeways, bodies of water, all these obstacles that we want to avoid in our modern cities today. So we made it so that you could draw on a map the exact geofence areas that you want to provide service in. You could limit availability in certain areas. You could align that availability with any marketing ad campaigns you’re running. You could literally circle a row of houses in a neighborhood and say, You know what, Josh is crushing it in that neighborhood.
Robert Ducharme: I’m going to make sure that anybody that comes on to book it has an address in that neighborhood, gets Josh’s calendar, and he’s the one that goes out and does it. And then, you know, then we added additional layers on so that maybe your book to go to certain you’ve got bookings in certain geo fenced areas in certain days, but you want to limit your driving distance between appointments to maybe five or ten miles so that you’re maximizing the capacity and in your calendar. And so [00:08:00] that’s kind of the big differentiator, whereas a lot of these systems right now will just jump. We’ll say, hey, what do you what do you want us to do? We’ll jump right to the calendar and they won’t consider that address in the automated sort of booking process or in the online booking process as much or as in-depth as Bugzilla would. And then we take that information. Once it’s booked, we basically drop it into the service titan or the job or whatever system you’re using. We drop it into that calendar via an API.
Josh Crouch: Sync So would the customer’s records get added in routes, route routes, route routes.
Josh Crouch: I’m talking if.
Robert Ducharme: I’m talking to Canadians, I say route. If I’m talking to American roads, I don’t know the proper way to say.
Tersh Blissett: Josh is close enough to Canada.
Josh Crouch: So I’m in Wisconsin, so I’m not terribly far south. So that’s probably why I’m asking. So so customer calls in. Caesar’s taking the call. Where do they input the [00:09:00] information? And then where does it go?
Robert Ducharme: Yeah, so they would input it. So that’s a really great, great question. So obviously the way the Rod Zilla works, let me just jump back a little bit. You said just because I’m talking to Americans.
Tersh Blissett: Yeah, you’re talking to me. I’m in south Georgia.
Robert Ducharme: So when a customer creates their account, which takes about a minute to get all set up and get going, they get a custom URL with which they can share via email or they could. There’s an embed form that can embed the booking process into their website or whatever however they want to use it. They can do that. And basically so in the example that you’re talking about over the phone, one of the sort of key learnings for us now sort of looking at the sort of omni channel communication world that we’re in is that you have to meet your customer where they’re at. So if they’re on the phone or if they’re in a chat conversation or if they’re on your website, whatever it might be, you have to have a means to schedule them through that really quickly and efficiently or else [00:10:00] that the customer experience is not optimized. And your potential for losing a lead, which we say really helps you never lose a lead due to poor scheduling. So in the phone instance, what the person on the phone will do is basically ask the person up front, what’s the address that you need to come take a look or what our need service at. They pump that into retail route. Zilla instantly will pop up the list of available services that you actually currently are offering at that location. Once the person. So the person that’s taking the call just has to select the service. And then if there’s any additional information like all of this is customizable. So any additional information you need to know while you’ve got that person on the phone, you can have all that set up and it will prompt the person on the phone to ask those questions.
Robert Ducharme: And those questions can be, you know, just numeric in nature or or or free response. So numeric meaning depending on how they answer it, then you might, [00:11:00] you might calculate more time is going to be needed for this booking. So you’re really making you’re kind of dumbing it down for the person on the phone at a call center or whatever it might be to be super simple that the right questions to calculate the right amount of time for this appointment. And then once they ask those questions, they answer them into Scylla and they jump right to all the list of available times for that location, which are all based on where you’re planning on going in that day at any given day, all the parameters you set up in the back end, who has the capabilities to do what, all of that, without having to sort of look at everybody’s calendar and see where everybody is going and try to figure out what day or time can we come out there? Or maybe I’ll have to call you back. I got to talk to Tersh. I got to talk to Josh first before I before I booked this. In all of that, we just dumb it down so that the person on the phone looks like a rock star and can book the appointment within a minute. And it’s done. And then everything gets sent into the service management calendar or whatever system you’re using.
Tersh Blissett: Now [00:12:00] does it take into consideration and I don’t know if it would even be possible for this to happen. Does it take into consideration like sending the the best tech for the job type scenario, like you mentioned that earlier, like. Like a neighborhood surrounding it. But like what happens if it’s in the same neighborhood and you have like plumbing and HVAC and like you have like all your technicians can do both, but you have one technician that does really good at this particular type of plumbing service call that comes in. And this one does really good at one particular air conditioning call. It comes in. Does it know that information?
Robert Ducharme: Yeah. Yeah. So that’s a good question, too. So in the back end, when you when you set up your initial settings, you can enter unlimited staff members and then you create what we call crews. You can have multiple staff members assigned to a crew, but in the crew settings you could assign. So if you [00:13:00] have a specific service, that’s kind of a higher end service that only certain staff members are good at, you will you will assign that service to specific crews and you will assign those staff members to those crews so that only when when somebody requests that level of service, only certain people on the team are listed, they’re only there. Times are listed as available on the schedule for booking. That makes sense.
Tersh Blissett: Yeah. Yeah, that makes perfect sense.
Robert Ducharme: Yeah.
Josh Crouch: Interesting. So it’s more on the setting side, like setting up and knowing your team and doing that and just make sure you keep up with that on that. Is that my understanding that.
Robert Ducharme: Yeah, you know what, once you once you actually you set up those initial settings, you really don’t need to go in and mess with that anymore. I mean, it’s kind of a one time thing. It doesn’t take long to do. And then you just let it go. You just let it go to work for you. Just basically, if you’re a one man band and you you maybe can’t afford to have somebody in the office [00:14:00] helping you on evenings or weekends or during the day to make sure that any lead that comes in is getting scheduled. It’s great. I mean, it just this thing just works for you. It’s like an automated admin or dispatcher. If you’re a larger team and you’ve got a call center and you’ve got sort of communication automation set up, this just enhances all of that and just streamlines that whole process. But again, we say you don’t have to keep we’ve got a two way Google calendar integration, for example. So if you’re.
Tersh Blissett: To this well, just looking at there.
Robert Ducharme: Yeah, if you’re used to playing in that sandbox, then set up your settings and then don’t go back into Roseville or just use Google calendar will read your Google calendar. We’ll see the days of charity booked for something else and it won’t book those days or if a new booking comes in and it’ll feed it right into your Google calendar.
Tersh Blissett: So if you’re if you’re a small shop and you’re or either you’re just getting started and you’re you’re trying to use Google calendars as you’re scheduling like I obviously would you [00:15:00] need to integrate some sort of QuickBooks or something to that effect. But if you got that going on for you, then you’re able to to put Zilla.
Josh Crouch: Right, kind of be your dispatcher and become your dispatch software, if you will. So if people use to add on to his questions, so let’s let’s say someone starts because I, I used to work at a company before I came on and onboarded service and they were using Google calendar for like 20 employees. Yeah, I was not I was not going to use that. It was like this color coded nightmare I looked at. I’m like, hell no, I am not doing that. But so let’s say someone using Google calendar, I’ll say small, big. Everyone uses it differently. Can does this also have like dispatch like this can be your dispatch board too, so you can actually see all the calls for the day. Or would you go to Google calendar still to see that.
Robert Ducharme: Oh yeah. I mean there’s an admin this is a back end part of route zilla for your admin team if they wish to use it. If [00:16:00] they want to, they want to play in the sandbox. They can they can come in on the back end. They can see a map view of where everybody is going. And any given day, they can see right above that all the bookings on the calendar, you can move things around. So if you wanted to slide a booking from one person to another, you could see that and then instantly see the effect of that on the map, sort of how you sort of change that person’s route on any given day. So yeah, all of that is I mean, if you don’t have another system in place, then delay might be all you need. And if you have another system, then you just layer this on and you don’t have to get your team to. The key is why we why we say you can integrate with what you’re using. Because one of the challenges, if you’re trying to if you want to introduce something like this and then you’ve got to retrain your team and say, oh, we’re going to do it this way now and not that way. I mean, I mean, these things are a hassle and these things, they take downtime and everything else to get everybody ramped up on them. So we, we just make it super simple. We don’t you don’t need that downtime. You don’t [00:17:00] need to train anybody or ramp them up. We just integrate and seamlessly sort of attach yourself to what you’re using now if you don’t have something already.
Tersh Blissett: Now I see you have a you have a text message notification. Is that an automatic thing like to reminder? Is that, is that how that works?
Robert Ducharme: Yeah. So that’s all customizable in the back end. So you could have a, a text or email notification as soon as a new appointment is booked. Or you could have a reminder that goes out, you could set when you want that reminder to go out, you could do things like have a, like a cancelation like customizable cancelation email that goes out or text message that goes out. So in the event you’ve got some catastrophe happens, you get to cancel a bunch of bookings again. Oh, so.
Tersh Blissett: You have to if you have to cancel, not if the client cancels on.
Robert Ducharme: You, right? Yeah. If you have to cancel because you know, things happen. And if you’re going to cancel, then we make it super simple so that the customer gets that notification. [00:18:00] We’re really sorry. However you want to say it, you customize that we have to cancel today. Something’s happened. Can we get you in another day? We include that you can have the option to include a link in there so they don’t have to reenter all their information. They just click that link. They go right to the calendar and they choose a new date and time. That’s all based on where you’re planning on going already. And it’s just literally a two, two clicks and. They’ve got their new time and it’s done. And you’ve just if you’re sending this out to ten people, for example, on a certain day, we’ve just eliminated that whole admin headache of having to try to get ahold of these people and go back and forth to coordinate it. I want to show one. I want to share one example of sort of how this works at kind of at the smaller end for the one man band. But when we started out, we actually didn’t even think this was going to be a solution, even at the higher end, at the enterprise level and in 2018.
Robert Ducharme: So we started [00:19:00] we learned about this issue back, obviously back in 2009 and then started building out from there. We went to the Silicon Valley and sort of building our team out from there and then came back to Corona here. And then 2018 was actually the day my wife and I were at the foster home adopting our daughter. They say kids and they bring good fortune. But hey, but I get this I get this email and it says, Greg from at Tesla is signed up for Tesla. I said to my wife, I say what? They said, Are you kidding me? I said, I’m pretty sure if you’ve got an at Tesla dot com email address, you must work for Tesla. And and so the funny thing was over the next week, there was just Tesla accounts opening up across the country. They opened up accounts at about ten states. There was about 300 Tesla employees were onboarded to retailer without any training before we can even get them on the phone. And when we finally [00:20:00] did get in touch with them, we realized that, yeah, they had the back end, like the field service management system that was very robust. I mean, this is a Fortune 50 company that prides itself on building technology, right? So we were a little blown away that we had kind of thought of something that they had sort of added into that system already.
Robert Ducharme: And and when we. I guess the reason was the reason why they came looking for Tesla was that they were getting all these requests for service and people were allowed to choose whatever time they wanted. So they get multiple people wanting similar times and then they had their admin team was having to move things around and reschedule and look at the map and look at multiple calendars. And, and so we did a little case study with them over over 50,000 appointments and proved out that we were saving them about 16 to 20 minutes per appointment in admin time by automating that whole scheduling process. [00:21:00] And we managed to increase the number of appointments there tax were actually doing that each day. So I mean here’s a case in point. Here’s a company, a big company with a very robust system in place already it was able to layer on top. But then now you’ve got even a small company, a one man band can have the look and feel of a Tesla.
Josh Crouch: That’s your sales pitch right there. Have the look and feel of Tesla. Just make sure you get that approved before you get that.
Robert Ducharme: I’ll talk to you on that one.
Josh Crouch: Yeah.
Tersh Blissett: Well, I got a cell phone number here. So Austin.
Josh Crouch: Tersh is the popular.
Josh Crouch: One.
Josh Crouch: Cell phone that’s it’s interesting because even even large companies, I think of there’s some really big players, especially now with technology and being able to really expand. You can have businesses in multiple states now, kind of all with one central call [00:22:00] center and stuff like that. But I think a lot of these companies are still doing things in a way that is I want to call it old school, but the traditional way of call and then it goes to like a dispatcher or dispatcher is like crazy person, right? They’re moving stuff around, making calls, canceling calls, moving this, moving that. And they have to know all their texts or you have a team of dispatchers and there’s no system. I mean, it’s human error, right? Someone’s going to cross paths. They’re not going to know the market well, especially if they’re in a centralized location. And now you’re doing a star pattern on the map with your guys. So your guys can only get to like three calls a day when if they’re literally in the same neighborhood, even if they’re taking their time, they can run 4 to 5 really good service calls. And then that truck stays in the same market all day. And so another 100, 200, if it’s a busier a thousand or tens of thousands of people see that truck. So now you have the branding play. So [00:23:00] I’ll get it. Looks like we got a question from a live question. Is this only for HVAC? I’m assuming that’s not.
Robert Ducharme: No, no, no. I mean.
Josh Crouch: Hey, nonetheless, Tesla is opening an HVAC company we don’t know about.
Tersh Blissett: Which probably are.
Josh Crouch: I wouldn’t be surprised if they do that. Put us all out of business.
Robert Ducharme: Oh, man. It’s that’s a great question because I mean, we hey, we started it for our irrigation service company. Well, obviously, their whole thing is 80% of service is provided mobility. So instead of you bringing your car to the dealership, they come to you with your home or office. So there’s the auto auto service example there. We’ve got carpet cleaners, we’ve got HVAC, we’ve got plumbers, we’ve got electricians, we’ve got roofers, booking estimates.
Josh Crouch: I would think I would think any any service business that dispatches people. Moberly would benefit from something like this or could benefit from something like this because once upon a time, for a very short period of time, [00:24:00] I was a branch manager of a safe flight auto glass. And we had technicians, we have people come in, but we also have mobile technicians. And they would do eight, nine, ten appointments a day all over Milwaukee County, which is a very big service area. And I’m sure they were all over the place and it was not optimized. But I didn’t know about this at the time. I would have made my I would have made my bosses look really smart.
Josh Crouch: Yeah.
Robert Ducharme: It’s funny, I was talking to one of our customers in in Michigan, in the Lansing area or something like that, and they happen to actually do irrigation service as well. And I said I said, hey, can we get a testimonial from you to put on our website, tell other irrigation professionals in your area that you’re using refill? And they said, No, no, we’re not doing that. We don’t want our competition to know what our secret is.
Josh Crouch: That’s funny.
Josh Crouch: That’s cool. [00:25:00] So what it looks like, what’s your free trial on your site? Just in case someone wants to poke around and start playing with us. I see that there’s a free trial button, but I haven’t clicked on it yet.
Robert Ducharme: Yeah, so it’s a 15 day free trial and then we have unlimited support throughout that free trial. If you don’t get 15 booking, if you’ve got if you’re running some sort of ad campaign or something like that and you integrate readily with it and you don’t get 15 bookings as a result or to automated and scheduled efficiency efficiently within that first 15 days of your trial will extend your trial. I mean, it’s not simple. That complicated should start working for you right away when the trial is done, then we just kind of roll you over into whatever plan works best for your business. You can have unlimited staff members in there, and it really comes down to sort of whatever volume of bookings that you’re going to have. And so we based the the pricing kind of where we’re delivering the value, which is automating that whole scheduling process. And so [00:26:00] we save you an average of 8 to $10 per booking on the scheduling side of things. And we charge anywhere from $2 in the high end to less than $1 depending on the volume that you’re booking each day.
Josh Crouch: Is what what does the integration process look like? Like because that word integration is is fancy, right? People are like, Oh, I want to integrate with stuff, but then they get to integrate it like, Oh man, this looks like there’s all these steps I got to do API and there’s all this stuff, right? What is what does integration look like for a company that joins and maybe they want to integrate, let’s just say with Google calendar for simplicity’s sake.
Robert Ducharme: So Google Calendar, you click a button and it there’s a quick sort of OAuth process that pops up on your screen and you just choose the Google account that you want to connect and you click the next next step. Yes, I authorize to connect with my Google account and it’s done. It’s it’s [00:27:00] connected. It’s literally you don’t have to be tech savvy to do that. The other for the non sort of tech savvy user, there’s the the URL. When you create your account, you’ve got this URL that could be Josh or Tersh Dot Zillow.com. You could, you could just take that and put that into a button like link it to a button at the very least to start with. And then if you want to get more fancy, we have an embed code. If you know how to do any kind of website stuff, you just. Cut and paste that code and drop it into your website and fill up pops up on your website and nobody even knows you’re using Root Zilla. It’s just embedded right into your site. If you want to get even more tech savvy than you would do something like a Zapier integration where you could have root delay triggering anything any time something happens and readily, you could have it trigger in advance or something else. Yeah.
Josh Crouch: Okay. That’s very cool. No, it’s like. That’s smart. Like, you kind of like. Like a niche [00:28:00] within a niche. Almost like a space, the CRM space. So you’re you’re not competing with these, like, service titans, the behemoth household pros. Even so, some of these companies are very large. So trying to compete in that same space is probably can be unless you really niche down into like a certain home service category, it can be very difficult. But having like a niche within that niche I think is what you guys have found. I think that’s could be very beneficial for some, especially if they don’t they don’t have a dispatcher, they just have someone answers the phone and they don’t really have dispatch skills. Let the let the program do it for them so they go focus on making money. Stop focusing on is the are the calls in the same area. So it’s very interesting and.
Tersh Blissett: It does away with the issue of like Josh, you’ve mentioned this before about not answering the phone calls, like whenever you’re smaller and you’re trying to grow. That’s one of the challenges, like you’re [00:29:00] in the attic or you’re like elbows deep. It got a toll, it pulled out and your phone starts ringing and you’re like fumbling around. Like, if I’m digging into it, I’m not touching my phone because that phone’s will be on my face eventually. So it’s just like this grossness going on. And so this just kind of does away with it. You could almost have like a a well, you can send a autoresponder to your phone. Yeah, I see Josh shaking his head.
Josh Crouch: Yeah, I already got, like Zapier and like, being able to, like, want to call comes in automatically. A text message goes out with the link and you can kind of do some cool things you can do with that. I’m sure. I’m sure you probably have customers already doing that that are smaller or maybe they just don’t want the admin staff right now. They can’t afford it. This can not replace, but if they have admin staff, they can focus on like revenue generating things which I keep telling people as the caller was just I was like, we help with some of the [00:30:00] Zapier. So that way you don’t don’t have your admin staff doing data entry stuff. Right. Remove that like try to remove as much of that from your business as possible. Have them on the phone and following up with estimates, do revenue generating things and not focus on some of these like moving calls around on a board. Have that person that used to do that, make follow up phone calls, turn them into an inside sales person. That way you can really now that position is really paying for itself. Now you can hire more techs and things can start to take off from there. But it’s kind of a mindset shift from the traditional ways of doing things.
Robert Ducharme: And you nailed that there, Josh. I mean, that’s that’s the thing. We’re not talking we’re not trying to take away anybody’s job or replace the human with a robot or something like that. I mean, this is about getting your team focused on more revenue generating tasks and getting them off of some of these things that are just unnecessary. All this sort of back and forth nightmare type work.
Josh Crouch: Yeah. No, I love it. This was great. I [00:31:00] don’t. I don’t think I have anything else right now. Tersh. Do you have anything else?
Tersh Blissett: No. You answered all my questions. The best place for people to reach out to you and learn more.
Robert Ducharme: While Philly.com is the best place. Or they could they could email us info at Dealer.com if you want to learn more or get more info that way before they’re ready to take a look. But yeah, that’s rude. Telecom, you can sign up for a free trial or email info at Dealer.com. We also have I’ll just add to this too, we have a training, a training that we offer or workshop we call compound mobility where we’re willing to teach companies sort of how to do some of these these things that we’ve automated and we do teach them how to do some of these things manually. So know how to kind of break down this kind of three pieces to compound mobility. So, one, figuring out what is the return on my mileage, so how much do I actually make for every mile I drive each day? And knowing that number is actually really powerful for business as an anchor point [00:32:00] to say, hey, you know what? Like, I know the end of the day I look at my I look at my speedometer like I drove ten miles today. I drove 100 miles. I can do a quick calculation. I know how much I made today as a result of that or should have made. You could do we have another piece another pillar to compound mobility is systems sync. So what are all the necessary systems that need to sort of be integrated and talk to each other to sort of automate as much as the communication process is possible to meet your customers where they’re at, whatever channel they’re comfortable communicating on. And then the last piece, the third piece is really how to maximize your capacity. So how to kind of look at your calendar at the end of the day and say, okay, how much of this time was actually spent driving and how much of this time was actually spent doing the things that make me money? And so what are some of the things I can implement to improve that? So yeah.
Josh Crouch: That doesn’t even get into the price of gas right now.
Robert Ducharme: Well, that’s interesting. Yeah.
Tersh Blissett: So you say windshield [00:33:00] time is not a good time unless you’re a technician.
Josh Crouch: The technician is gone up. Wages have gone up. Gas prices have gone up. You know, so there’s there’s definitely something to be said about maximizing that time because most likely contractors would be very upset if they actually knew that that number was that they were wasting. It would keep them awake at night. That’s how big it is.
Robert Ducharme: It’s pretty shocking. And that’s that’s just part of the training, really, is to help help step one, help some of these service businesses understand that number, how to calculate it, and then start to anchor themselves around it and look for ways to improve it.
Tersh Blissett: No, that’s absolutely Robert. Ma’am, we really appreciate this. We really appreciate you coming on and sharing all this with everybody. And I’m excited to hear back from what as people start to use it and everything. So cool. Joshua Anything?
Josh Crouch: No, no, that was it.
Tersh Blissett: Awesome, man. Well, we appreciate it. If anybody has any questions, don’t hesitate to reach out to myself, Josh, or [00:34:00] Robert. If you reach out to us, we’re just going to get you connected with them. But anyways, I hope you have a wonderful, safe day until we talk to you next time we’ll see you. Yeah, thanks.
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