How to Manage Your People Better w/ Sarah Hammond
“In studying this and in teaching this, I’ve been able to get the buy-in that I need to when I walk into a room. I want to get to know you, I look at the way you talk, I listen to the words you use so that I can put in my brain more or […]
Start Them Young: Addressing the HVAC Labor Shortage Problem w/ Lenny Diaddario and Dustin Blackstone
“There’s a place for both [digital & traditional tools]. I think it’s the new VR style, it’s gonna hit a certain generation, but it’s not gonna be the same as a true hands-on experience. It gives you the basis for then stepping out there and there’s still gonna be that requirement of that hands-on training.” […]
How Bluon Built the Largest HVAC Community on Earth w/ Peter Capuciati
“They (technicians) literally are the guardians of HVAC innovation, right? If you don’t get their advocacy, you can’t get a product to market. If they won’t use your product, you can have all the upstream cash, all the demand, doesn’t matter. If they won’t use it, you’re out.” – Peter Capuciati One of the things […]
Are Your CSRs Empowered to Be the Voice of Your Company w/ Zac Garside
“The key to building credibility as a leader, you want to change your call center culture so they’re the voice of the company. And you got six people, it’s like how do I get all six of them to see themselves that way. How do I get my whole technician staff to see themselves as […]
How To Lead People With More Experience Than You w/ Trey McWilliams
“I entered a business that was fragmented, probably on the vision of what the company should look like. Everybody had their own vision, or lack of, and we’re just kind of going through the motions. From a leadership and ownership standpoint, all the burden fell on the ownership’s shoulders and no one else carried the […]
Take Care Of Employees, And They Take Care Of You w/ Jim Clark
“It takes a little time. But once all these things are starting to work together, you get guys that are actually making a bond to protect you, to protect the company, to protect each other.” — Jim Clark Unfortunately, the trades are filled with people who are qualified to be technicians, but have received […]
How to Leverage Extended Warranties to Create Loyal Customers and Increase Revenue w/ Kevin Thornton
“We’re extremely flexible in the number of warranties and the number of options we have because we want to make sure that we’ve got options that fit the dealers… if it’s a Chuck in a truck or if it’s a really large, multi-location dealership.” — Kevin Thornton Are you a contractor seeking just any method […]
Maximize Your Revenue, Lead Conversion, & Digital Marketing ROI with Jon Torrey
“The trades deserve better data so that’s what we’re getting focused on.” —Jonathan Torrey Listen to the complete episode here: How to Effectively Understand and Leverage Your Data with Jon Torrey of Searchlight Advertising Are you struggling with understanding your business data? Even when using a top-notch CRM system, service organizations still perform a lot…...
E-Commerce Strategies for Contractors with The Sprinkler Nerd, Andy Humphrey
”Stop discounting and start adding value.” — Andy Humphrey Listen to the complete episode here: How To Win In The E-Commerce World In a world that’s becoming dominated by e-commerce, YOU have the ability to find great success (and revenue) by learning how to market and grow your brand online. Andy Humphrey, an irrigation technology…...
