Are Your CSRs Empowered to Be the Voice of Your Company w/ Zac Garside
“The key to building credibility as a leader, you want to change your call center culture so they’re the voice of the company. And you got six people, it’s like how do I get all six of them to see themselves that way. How do I get my whole technician staff to see themselves as […]
The Pitfalls of Self Warranties and How to Prepare for Inflation w/ Billy Stevens and Landon Brewer
“When you have the ability to remain calm and strategize in situations that are disruptive, potentially harmful, you’re not freaking out like everybody else. — If you can do that, and go through that exercise and build it, you can come up with an optimal solution. But most people don’t do that. They respond the […]
How to Leverage Extended Warranties to Create Loyal Customers and Increase Revenue w/ Kevin Thornton
“We’re extremely flexible in the number of warranties and the number of options we have because we want to make sure that we’ve got options that fit the dealers… if it’s a Chuck in a truck or if it’s a really large, multi-location dealership.” — Kevin Thornton Are you a contractor seeking just any method […]
Attend Service Rocket’s Growth Summit & Become a LEADER in Your Market with Victor Rancour
”Our main objective as a business is to sell a membership, sell service… We want to create a relationship for a long period of time to where we can scale our business.” — Victor Rancour Listen to the complete episode here: Today, we’re super excited to have Victor Rancour, Owner of Absolute Airflow Heating and […]