Retain Your Clients — Even When They Move w/ JB Brewster

It’s 5x more expensive to acquire a new customer than it is to retain an existing one.

That means, if you want your business to thrive, you need to do all you can to retain your customers. 

But what happens when they decide to move?

In this episode, JB Brewster, Co-Founder at Is My Customer Moving, joins the show to explain how the revolutionary tool offered by his organization can help you be more proactive in retaining your customer base and save on customer acquisition.


Show Notes


– Why the client is your most valuable asset [8:44]

– How to stop your “leaky bucket” [14:12] 

– Using moving data for new customer acquisition [19:00] 

– Getting started with the program [22:42]


Resources And People Mentioned:

Is My Customer Moving (visit their website)

This episode is kindly sponsored by:

Sera (visit their website)
UpFrog (visit their website)
Emerson (visit their website).
CompanyCam (visit their website


Visit and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!


Join the Service Business Mastery Facebook group


This episode was produced by Reignite Media and promoted by Relentless Digital.

Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.  

Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player.

Meet the Hosts:

Tersh Blissett

Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small-town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.

Joshua Crouch

Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager, and Director of Marketing. He’s also the Founder of Relentless Digital, where the focus is dominating your local market online. Connect with him on LinkedIn.

Like this article?

Share on Facebook
Share on Twitter
Share on Linkdin
Share on Pinterest

Listen to these platforms