In this episode of Service Business Mastery, Billy Stevens shares his story from losing half his staff and business on the first day to paying back his loan in just three weeks. Billy’s story of prioritization and efficiency is a triumph of determination and innovation. But just when you thought he had it all figured out, a shocking twist in the form of a disruptive technology left everyone stunned and wondering: what’s next for Billy and his Sera software?
SHOW NOTES
- Billy Steven’s Origin Story [0:49]
- Simplifying the Company Process [7:03]
- Prioritizing Calls [9:11]
- Billy Go’s Approach [12:59]
- Increasing Revenue with Efficient Business Practices [14:16]
- The Benefits of Using Sera [16:26]
- Benefits of Automation [19:07]
- Successful Business Management [22:53]
- Building Simple Technology [25:44]
- Becoming a Gazelle [28:25]
- PE Revolution and Buying Companies [29:11]
- The Importance of Memberships [29:52]
- Membership Misconceptions [30:05]
Resources And People Mentioned:
- Check out Sera, a software for service businesses that streamlines processes and increases efficiency.
- Prioritize important calls over board clearers to increase sales and customer satisfaction.
- Consider sending the same technician to build trust with customers and increase repeat business.
- Offer a dollar back for every minute a technician is late to incentivize timeliness and customer satisfaction.
- Become a member and receive routine service throughout the year for increased savings and convenience.
- This episode is kindly sponsored by Sera (visit their website)
CompanyCam (visit their website), UpFrog (visit their website) and Emerson (visit their website).
- Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
- Join the Service Business Mastery Facebook group
Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.
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