How Virtual Training is Reshaping the Service Business Landscape with Ken Midgett & Dan Clapper

Every technician knows the power of that on-the-job “aha” moment — when it finally clicks and training goes from theoretical to practical.

What if your technicians could have that “aha” moment before they ever even leave for the job?

In this episode, Ken Midgett, Plumbing Market Director, and Dan Clapper, HVAC Market Director, of Interplay Learning, join the show to share the exciting ways VR learning is making it easier for your techs to gain the skills needed to thrive in today’s service business landscape.


– The benefits of remote training [0:00]

– How virtual reality helps build competence before the job ever starts  [9:26]

– How VR fits into plumbing training  [14:22]

– How to take your training beyond “herding cats” [19:09]

– Training technicians for job success [25:05]


This episode is kindly sponsored by:

– Sera (visit their website)

– UpFrog (visit their website)

– Copeland (visit their website).

– CompanyCam (visit their website)

– Interplay Learning (visit their website)

Visit and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

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Affiliate links:

– Castmagic –

– StreamYard –

– CallRail –

– IfTTT- 10 Percent off!  –

Check out this episode!

Meet the Hosts:

Tersh Blissett

Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small-town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.

Joshua Crouch

Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager, and Director of Marketing. He’s also the Founder of Relentless Digital, where the focus is dominating your local market online. Connect with him on LinkedIn.

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