Empowering Women in HVAC: Cassie Pound & Leslie Harpole’s “Power Women” Impact

Cassie Pound and Leslie Harpole are two accomplished women who have made a notable impact in the HVAC and plumbing industries, respectively. Cassie is the co-owner of Quality Heating, Cooling & Plumbing, where she has used her expertise in sales and people management to contribute to the growth of the business. She is a strong advocate for women in the trade industry and is dedicated to inspiring and connecting with others through her podcast and interactions.


Leslie is the owner of Champion Plumbing, a leading company in the Oklahoma City plumbing industry. Her business acumen has helped shape the core values of Champion Plumbing and positioned it for success. Leslie is also committed to giving back to the community and encouraging female entrepreneurs from diverse backgrounds. Both women are inspirations in their trades and are dedicated to making a positive impact.


In this episode, co-hosts Josh Crouch and Tersh Blissett chat with Cassie and Leslie, regarding their unique experiences as female entrepreneurs who have navigated gender-based challenges to grow their businesses.


Cassie and Leslie highlight the importance of a strong support system, seeking guidance, and maintaining a balance between personal and professional life. They further discuss the significance of great company culture, continuous improvement, and learning from setbacks. This episode offers valuable insights for female entrepreneurs looking to achieve HVAC success through support, accountability, and adaptability.




  • Introducing Cassie Pound and Leslie Harpole [0:46]
  • Daunting Thing about Running a Home Service Company [08:00] 
  • Surviving without a Support System [11:46] 
  • How They Connected [13:07]
  • Culture vs. Leadership [15:38]
  • Insurance and Pollution Exclusions [17:33]
  • Risks and Rewards of Business Ownership [21:53]
  • The Value of Networking [27:06]
  • Balancing Giving Back and Protecting Secrets [29:27]
  • The Reality of Business Ownership [31:01]
  • Finding a Coach [33:11]
  • Be Careful and Check the Facts [35:02]
  • Accountability Groups and the Importance of Focus [37:20]
  • Balancing Business and Identity [41:18]
  • Wrapping Up [44:55]


Resources And People Mentioned:


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Meet the Hosts:

Tersh host of Service Business Mastery PodcastTersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small-town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.


Josh Crouch host of Service Business Mastery podcastJoshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager, and Director of Marketing. He’s also the Founder of Relentless Digital, where the focus is dominating your local market online. Connect with him on LinkedIn.



Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.  

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