“Maximizing EBITDA Multiples: A Key to Success for Home Service Entrepreneurs” – HVAC Industry Experts Share their Perspective
As the world continues to experience rapid technological advancements, businesses must adapt by embracing the latest trends and seeking strategic partnerships that guarantee long-lasting growth. For many players in the home service sector, mergers and acquisitions are becoming increasingly attractive options in their quest to keep up with industry demands. In fact, according […]
Revolutionizing the HVAC Industry: A Conversation with Ken Goodrich & Billy Stevens
Hosts Tersh Blissett and Josh Crouch welcome Ken Goodrich and Billy Stevens to the Service Business Mastery podcast, where they discuss mergers and acquisitions in the HVAC industry. Goodrich and Stevens, who possess a wealth of experience in the home service sector, offer their insights into the increasing EBITDA multiples and how home service entrepreneurs […]
Empowering Women in HVAC: Cassie Pound & Leslie Harpole’s “Power Women” Impact
Cassie Pound and Leslie Harpole are two accomplished women who have made a notable impact in the HVAC and plumbing industries, respectively. Cassie is the co-owner of Quality Heating, Cooling & Plumbing, where she has used her expertise in sales and people management to contribute to the growth of the business. She is a strong […]
Addressing Labor Shortage & Inefficiency: Expert Insights from Jeff Plant
Jeff Plant, a seasoned expert in the contracting industry, is here to share his valuable insights on addressing labor shortages and inefficiency. With years of hands-on experience, Jeff has navigated the challenges faced by service managers and developed effective strategies to improve efficiency in the field. Drawing from his extensive background, he offers a unique […]
Empowering Women in HVACR: Ruth King Reflects on 20 Years of Progress
“We need to raise a million dollars so that we never, ever have to worry about a woman who wants to get into this industry and doesn’t have the money to go to school.” —Ruth King When Ruth King and friend set out to find other female technicians in the HVACR industry in 2002, […]
How to Manage Your People Better w/ Sarah Hammond
“In studying this and in teaching this, I’ve been able to get the buy-in that I need to when I walk into a room. I want to get to know you, I look at the way you talk, I listen to the words you use so that I can put in my brain more or […]
Start Them Young: Addressing the HVAC Labor Shortage Problem w/ Lenny Diaddario and Dustin Blackstone
“There’s a place for both [digital & traditional tools]. I think it’s the new VR style, it’s gonna hit a certain generation, but it’s not gonna be the same as a true hands-on experience. It gives you the basis for then stepping out there and there’s still gonna be that requirement of that hands-on training.” […]
How Bluon Built the Largest HVAC Community on Earth w/ Peter Capuciati
“They (technicians) literally are the guardians of HVAC innovation, right? If you don’t get their advocacy, you can’t get a product to market. If they won’t use your product, you can have all the upstream cash, all the demand, doesn’t matter. If they won’t use it, you’re out.” – Peter Capuciati One of the things […]
Are Your CSRs Empowered to Be the Voice of Your Company w/ Zac Garside
“The key to building credibility as a leader, you want to change your call center culture so they’re the voice of the company. And you got six people, it’s like how do I get all six of them to see themselves that way. How do I get my whole technician staff to see themselves as […]
