How to Beat Depression and Anxiety & Become a Leader Worth Following with Brigham Dickinson
TL;DR: In this episode of the Service Business Mastery podcast, Tersh Blissett and Josh Crouch interview Brigham Dickinson, founder of PowerSeal and Pros. They discuss the importance of resilience, overcoming stress and anxiety in service businesses. Brigham shares his experiences in hiring and training customer service representatives (CSRs) and the impact of providing exceptional […]
Retain Your Clients — Even When They Move w/ JB Brewster
It’s 5x more expensive to acquire a new customer than it is to retain an existing one. That means, if you want your business to thrive, you need to do all you can to retain your customers. But what happens when they decide to move? In this episode, JB Brewster, Co-Founder at Is My Customer […]
Flat Rate Pricing & Your Service Business w/ Lance and Sheila Beck
Flat-rate pricing can be a game-changer in your service business. But to fully reap the rewards, you need your technicians and, even more importantly, your customers to be on board. How do you successfully transition in a way that benefits your customers, technicians and business alike? To find out, in this episode of Service Business […]
What SEER2 Compliance Means for Your HVAC Business
An HVAC purchase is such a rare event that most people know more about funeral expenses. And with the coming SEER2 regulations, it’s more important than ever that HVAC businesses educate their customers, offer easy financing options and shore up their online presence. In this episode of Service Business Mastery, we speak with […]
Mastering Your Finances: Key Tips for Trades and HVAC Businesses w/ Randy Stanbury
In this episode of Service Business Mastery, Tersh and Josh interview Randy Stanbury to tackle a common hurdle faced by business owners – understanding their financials. Randy is the founder of “4 Level Coach” and former founder of Service Freight Systems, Randy reveals that a staggering 98% of business owners lack an understanding of their […]
Serial Entrepreneurship and New Beginnings with Tom Casey
In this episode of Service Business Mastery, Tersh and Josh dive into the insights and experiences of Tom Casey, a veteran in the field of home energy conservation, HVAC design and engineering, and indoor air quality with over three decades of experience. His passion lies in creating homes that are not just comfortable but also […]
Challenges of Transitioning from the Field to Running a Business w/ Jason Grooms
In this episode of the Service Business Mastery podcast, hosts Tersh Blissett and Josh Crouch discuss valuable business insights with their guest, Jason Grooms. Jason shares his background as a son of a chicken farmer and his passion for mechanical work. After attending HVAC school and gaining experience in a big AC company, Jason started […]
Building a Strong Foundation: Leadership and Success Strategies w/ Jeremy Adams
In this episode of Service Business Mastery, Tersh and Josh dive into the insights and experiences of Jeremy Adams, an entrepreneur, CEO, and firefighter. Jeremy shares his early struggles about living out of his car to how his firefighting background has influenced his approach to leadership and team management in his HVAC business. He discusses […]
Service World Expo & Business Uncensored feat. Danielle Putnam & Jim Hinshaw
Danielle Putnam specializes in business development and marketing operations, Danielle’s passion is to build thriving companies. When she’s not training for the next 1/2 marathon or traveling to a quiet beach with a good book…she’s talking to Contractors nationwide about how they truly can double, triple and quadruple their sales with The New Flat Rate […]
