Addressing Labor Shortage & Inefficiency: Expert Insights from Jeff Plant

Jeff Plant, a seasoned expert in the contracting industry, is here to share his valuable insights on addressing labor shortages and inefficiency. With years of hands-on experience, Jeff has navigated the challenges faced by service managers and developed effective strategies to improve efficiency in the field. Drawing from his extensive background, he offers a unique perspective on tackling issues such as labor shortages and technician training, making him an invaluable resource for those looking to level up their service departments.

 In this episode of Service Business Mastery, Tersh Blisset and Joshua Crouch are joined by Jeff Plant, an expert in business leadership and personal growth, where they talk about artificial intelligence, digital marketing, and search engine optimization.



  • Introducing Jeff Plant. [0:48]

  • The lack of labor and the perception of lack of sales. [1:11]

  • Training Technician to Sell. [2:08]

  • Change Technicians’ Mindsets [6:22]

  • Maximizing Service Department Revenue. [9:48]

  • The average ticket takes care of itself. [12:26]

  • Providing Professional Guidance [13:17]

  • Managing Leads and Labor Efficiency [14:22]

  • Labor Management and Efficiency [15:24]

  • Hourly vs. Commission-based Pay [16:40]

  • Career Path and Merit-based Growth [19:06]

  • The importance of connecting with your team [22:02]

  • The five levels of leadership and the first leadership role.[24:41]

  • Jeff’s Early Struggles as a Service Manager [26:57]

  • Turning Points in Jeff’s Leadership Journey [28:00]

  • The hosts give a shoutout to BDR and recommend their coaching services to other contractors [31:06]


Check out these resources we mentioned during the podcast:


Meet the Hosts:

Tersh host of Service Business Mastery PodcastTersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small-town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.


Josh Crouch host of Service Business Mastery podcastJoshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager, and Director of Marketing. He’s also the Founder of Relentless Digital, where the focus is dominating your local market online. Connect with him on LinkedIn.


Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.   

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